San Antonio Family Therapist, PLLC
Financial Policies & Payment Agreement
​Effective January 1, 2026
1. Fees and Payment Timing
Therapy services provided by San Antonio Family Therapist, PLLC are professional healthcare services.
  • Payment is due at the time of service or after services are rendered.
  • If needed, your therapist can help you set up your insurance account and payment methods during your appointments.
  • A valid credit, HSA, or debit card is required to be kept on file.
  • Charges are processed after the session occurs, including applicable session fees, patient responsibility balances, late cancellations, no-shows, or outstanding amounts following insurance processing.
Therapy services are not free. If reduced fees, deferred payments, or pro-bono arrangements are offered, these are temporary provisions and may be discontinued at therapist's or practice discretion.
2. Insurance
San Antonio Family Therapist, PLLC uses Headway.co as its insurance billing processor.
  • Patients are responsible for creating and maintaining an active Headway account.
  • Patients may need to communicate directly with Headway or their insurance company to resolve coverage issues, eligibility questions, claim delays, or denials.
  • Insurance benefits are a contract between the patient and their insurer. The practice cannot guarantee coverage, reimbursement amounts, or payment timelines.
If insurance does not pay, or pays less than expected, the patient is financially responsible for the remaining balance.
3. Credit Card Authorization
By providing a payment method, I authorize San Antonio Family Therapist, PLLC to charge my card for:
  • Services rendered
  • ​Insurance-determined patient responsibility
  • Late cancellation fees
  • ​No-show fees
  • ​Outstanding balances
Receipts are available upon request or through the patient portal.
4. Late Cancellations and No-Shows
Therapy time is reserved specifically for each patient.
  • Sessions cancelled or rescheduled with insufficient notice, or missed appointments, may be charged a fee.
  • Late cancellation and no-show fees are not billable to insurance and are the patient’s responsibility.
5. Billing Errors and Questions
We are committed to fair and accurate billing. Patients are encouraged to contact the practice promptly with billing questions or if they notice any billing error.
6. Agreement
By scheduling appointments, I acknowledge that I have reviewed, understand, and agree to these Financial Policies.